Retail assistant/Christmas casual – mum and baby boutique, Manly

We are looking for a part time retail assistant/Christmas casual to join our team.

About the role
Our retail store is located in the heart of Manly with an e-commerce store working in parallel shipping orders countrywide.

Key roles & duties

  • Working in our retail store
  • Assist in managing our e-commerce store 
  • Picking and packing orders 
  • Customer service 
  • Visual merchandising 

Other duties and responsibilities

  • Manage point-of-sale process and payments
  • Welcome and greet customers
  • Actively involved in the receiving of new shipments, Pre-packing or packing, weighing, assembling, pricing or preparing of goods for sale
  • Keep up to date with product information including product training and education where required
  • Accurately describe product features and benefits to customers
  • End to end fulfilment of orders across all channels
  • Wrapping/packing and shipping of orders
  • Daily management of stock to minimise stock loss and maximise sales
  • Maintain a clean and visually appealing store at all times which includes incidental cleaning, recycling etc.
  • E-commerce and website management and maintenance including updating/ uploading new copy and products on the website when required.
  • Responding to customer queries via email, phone and social media channels
  • Attention to detail is a must
  • Social media content creation 

Experience required

  • Retail experience
  • Excellent customer service
  • Excellent IT skills (Apple preferably)
  • Organisational skills
  • People management work experience (required)
  • Fluent verbal and written English (required)
  • Computer literate – Word, Outlook, Excel (required)
  • Passionate and knowledgeable about babies and baby products preferable (some product training will be required) 

Additional Requirements

  • Able to work a weekend shift
  • Able to commute to Manly

Other information

  • Start date: 1 October 2023. TBC.
  • Store opening hours: 9:30 – 4pm (Monday – Sunday)
  • This opening is for a part time position - weekend shifts will be required. We can discuss hours on application.

If you think you might be a good fit or are interested in hearing more about the role and the business please email your application. Successful candidates will be contacted to arrange an interview.