Shipping & Delivery

We know there’s a lot of information out there so let us help with any information you need on our products! Any questions, simply DM us or email hello@tulababa.com Thank you for your support x

Specifics on delivery

If you require your order urgently, please upgrade to Express Shipping. If you select Express shipping your parcel will be shipped with an Express service. 

We use Australia Post tracked parcel post for most orders, and sometimes a courier for bulky items.

We ship from postcode 2095. 

Once your order has been fulfilled you will receive an email a confirmation with all the tracking details.

Please double check your address is correct at checkout. Unfortunately we cannot take responsibility for delivery to an incorrect address and there may be additional costs for a redelivery.

We offer free local pickup at checkout 

We offer free shipping in Australia for orders over $150.00

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (including but not limited to Christmas, Easter etc), due to weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond the Tula Baba's reasonable control. 

Delivery timings

Christmas 2022 cut-offs: 

We recommend sending your Christmas gifts as early as possible, and by the cut-off dates below, so we can get them there in time for Christmas Day.

  • Parcel Post*: Monday 12 December
  • Express Post*: Monday 19 December
  • Letters and cards: Thursday 15 December (interstate) Monday 19 December (same state)

* Excludes WA and NT

  • Parcel Post*: Monday 7 December
  • Express Post*: Monday 14 December

Standard Delivery: 3-13 business days, flat rates are applied based on weight or free for orders over $150*. 

Express Delivery: Flat rates apply and 2-5 business days. Express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being. 

Free local delivery: available for orders over $49 and qualifying postcodes listed which are in close proximity to our Manly store; 2093, 2094, 2095, 2096. Local deliveries are delivered within 1-3 business days from the order being placed.

Bulky Goods: 3-13 business days, approximate rates calculated at checkout.  More information below

For a more accurate guide on delivery timings, please Australia Post

Same day dispatch

Orders received before 12pm AEST, Monday to Friday - We will dispatch your order from our warehouse on the same day.

Click and Collect

Pick up online orders directly from our store at 53 Sydney Road, Manly, 2095, NSW. Orders are usually ready within 2-4 business hours and can be collected Monday - Saturday between 9:30 and 4pm or Sunday 9:30 - 12:30. You will be notified via email when your order is ready for collection.  

Orders within Australia 

Your Goods will be delivered to the address you provide through our third party courier service aggregator Starshipit. Starshipit will provide tracking information. We accept no responsibility for any act or omission of Starshipit or any services procured through Starshipit including where such act or omission causes delay, damage or destruction to the Goods. Please refer to Starshipit with any enquiries or complaints arising with shipping.

Free shipping is standard shipping using the right courier or postage services for your package. We work with freight partners Australia post, Fastway and Couriers Please. 

All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

International Shipping

We currently do not offer international shipping. This is something we are looking at longer term. If you would really like something shipped outside of Australia please contact us for a quote via hello@tulababa.com 

Tracking

You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you are unable to locate your consignment number or have any questions about your shipped order, please email us at hello@tulababa.com  and we can assist you with your enquiry.

Authority to leave

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'. If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.  

Bulky goods

Due to the size and weight of a very select number of items, there is a delivery charge for these Bulky Goods. This is a custom rate and will be added to your cart at checkout. Bulky goods delivery rates are applied and charged separately to other items in your order so you will still be charged shipping for orders under $150.00.

Bulky Goods are excluded from our free delivery for orders over $150 offer and from any promotional free shipping offers. 

Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box. 

In the event that you purchase an item or a combination of items that become what we deem a bulky and heavy package, there may also be additional postage charges applicable.

This is determined by a combination of the parcel weight and size and your location. We always do our best to secure the best rate possible for you, and we absorb shipping costs where possible to make it as affordable as possible for you too.

The possibility for additional postage rates for bulky items are clearly stated on this page. Unfortunately we cannot cancel and refund an order for this reason.

Once we have shipped the item and it is with the shipping provider, it becomes the responsibility of the receiver. We currently do not offer insurance on our shipping.

If you have a question about your order or shipping, please contact hello@tulababa.com