FAQs

How do I contact customer services?

You can contact us here or by emailing hello@tulababa.com

Do you still have a physical store?

We don't currently have a physical store and are exclusively online but we offer free local delivery and 2 click and collection locations.

How do I know if an item is out of stock?

If a product is no longer available online it will be marked on the product page as out of stock. You will also have the option of entering your email if you would like to be notified when the item is back in stock.

How do I cancel an order?

If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped. Please contact us as soon as possible at hello@tulababa.com. A processing fee of 3% will be charged on any order that is cancelled/refunded. We also reserve the right to cancel and fully refund any orders at our discretion.

How long after I placed my order will it be shipped?

We will endeavour to dispatch orders within 24 hours. Express post orders get priority.

How do I track my order?

Once your order has been dispatched, you will receive a notification via email, which will include a tracking number and link where you will be able to track your order.

Do you offer local pickup

We offer local pickup from 2 locations, a residential address in Fairlight and Fika Bakery in Manly.  Select the 'Local Pickup' option at checkout. 

What if my order is delayed?

Once your order has left us, any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise, Please contact us via email at hello@tulababa.com 

Do you offer local delivery?

We currently offer free local delivery to surrounding postcodes for orders over $49.00